Refund policy
If a reading did not work, you get your money back. No argument, no form to fill in.
The short version
Ask within 14 days of your purchase and we will refund it in full. Email harman@electronindia.co with the email address you used to pay.
When we refund without question
- The reading failed to generate after you paid.
- You were charged more than once for the same reading.
- The reading came back in the wrong language.
- You could not open your reading and we could not recover it for you.
- You simply were not happy with it, and you tell us within 14 days.
Things that are handled automatically
If the reading engine cannot place your birth details, or fails part-way through, your credit is returned to your account immediately — you are not charged again to try once more. You do not need to contact us for that.
What we ask
Because each reading is written individually at real cost, we may decline repeated refunds on the same account where readings were delivered and read. We will always tell you plainly if that is the case, and never keep money without saying why.
How the money comes back
Refunds are issued through Stripe to the original card. Stripe typically returns funds in 5–10 business days depending on your bank. We do not hold your card details, so we can only refund to the card that paid.
Chargebacks
Please email us before disputing a charge with your bank. A refund from us takes minutes; a chargeback takes weeks and costs us a fee either way. We have never refused a reasonable refund.